Refund policy
Returns, Refunds & Exchanges Policy
We want you to feel confident when ordering from BaliAga. Please review the policy below before submitting a return or refund request.
90-Day Satisfaction Guarantee
Your first purchase of BaliAga Kemiri Oil is covered by our 90-Day Satisfaction Guarantee.
If you are not satisfied with the product after using it consistently as directed, you may contact us within 90 days of delivery to request a refund.
The following conditions apply:
- The guarantee applies to the first purchase of BaliAga Kemiri Oil per customer or household.
- Requests must be submitted within 90 days of the delivery date.
- The guarantee covers up to one opened bottle.
- Any additional bottles included in a bundle must be unopened and unused to qualify for a refund.
- We may request a photo of the product, packaging, batch information, and remaining contents to verify the claim.
- The guarantee does not cover products that have been fully used, intentionally damaged, misused, altered, or purchased from an unauthorized seller.
- Shipping charges are not refundable unless the item arrived damaged, defective, or incorrect.
- Return shipping costs are the customer’s responsibility unless otherwise required by law or the product arrived damaged, defective, or incorrect.
Individual hair-care experiences may vary depending on hair condition, routine, styling practices, and consistency of use. This guarantee is a satisfaction policy and does not guarantee a specific hair-growth result.
30-Day Standard Return Policy
We accept eligible return requests within 30 days of the date your order was delivered.
To qualify for a standard return, the product must be:
- Unused and unopened
- In its original packaging
- In resalable condition
- Returned with all seals, accessories, and inserts intact
- Accompanied by your order number or proof of purchase
For hygiene and product-safety reasons, opened or used personal-care products are not eligible for a standard return. Opened BaliAga Kemiri Oil may instead qualify under our 90-Day Satisfaction Guarantee described below.
To request a return, email us at:
Please include your order number, the item you would like to return, and the reason for your request.
If your return is approved, we will provide the correct return address and return instructions. Products returned without prior authorization may not be accepted.
Scalp & Hair Oil Applicator Returns
Unused and unopened BaliAga Scalp & Hair Oil Applicators may be returned within 30 days of delivery.
For hygiene reasons, applicators that have been opened, used, or placed in contact with hair, scalp, or product are not eligible for return unless they arrived damaged or defective.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us promptly at support@baliagabeauty.com if:
- Your item arrived damaged
- The product is defective
- An item is missing
- You received the wrong product
- The package arrived with a broken or leaking seal
Please include your order number and clear photos or video showing the issue.
If the claim is approved, BaliAga will provide an appropriate resolution, which may include a replacement, store credit, or refund. We will cover reasonable return shipping costs for confirmed damaged, defective, or incorrect items.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used applicators
- Products returned without prior authorization
- Products purchased from unauthorized sellers
- Products damaged through misuse, improper storage, or neglect
- Gift cards
- Items clearly marked as final sale
This restriction does not apply to defective products or any rights that cannot legally be excluded.
Sale and Promotional Items
Discounted products and promotional bundles are eligible under this policy unless they are clearly marked as final sale.
For bundle returns:
- Unopened and unused bottles may qualify for a standard return.
- No more than one opened bottle may qualify under the 90-Day Satisfaction Guarantee.
- Any free gifts included with the order must also be returned unused and unopened, or their retail value may be deducted from the refund where permitted by law.
Exchanges
We do not currently process direct exchanges.
The fastest way to receive a different item is to request a return for the eligible product and place a new order after the return has been approved.
Damaged, defective, or incorrect products may be replaced without requiring a separate purchase.
Return Shipping
Customers are responsible for return shipping costs for:
- Change-of-mind returns
- Standard returns of unopened products
- Approved 90-Day Satisfaction Guarantee returns that are not related to damage or defects
BaliAga will cover reasonable return shipping costs when we confirm that an item was damaged, defective, or incorrectly shipped.
We recommend using a trackable shipping service. BaliAga is not responsible for returns lost or damaged while being shipped back to us.
Refunds
We will notify you after your return or guarantee request has been reviewed.
If approved, the eligible refund will be issued to your original payment method within 10 business days.
Please note:
- Original shipping charges are generally non-refundable.
- Expedited shipping charges are non-refundable.
- Return shipping charges are generally non-refundable.
- Banks and credit-card providers may require additional time to post the refund to your account.
- Bundle refunds may be adjusted based on the number and condition of items returned.
- Discounts, gifts, and promotional values may be recalculated when only part of a bundle is returned.
If more than 15 business days have passed since your refund was approved, please contact:
Order Cancellations
We begin processing orders shortly after they are placed.
To request a cancellation, contact support@baliagabeauty.com as soon as possible. We cannot guarantee that an order can be changed or cancelled after fulfillment has begun.
If the order has already shipped, the applicable return conditions above will apply.
Contact Us
For return, refund, exchange, or product questions, contact:
BaliAga Customer Support
Email: support@baliagabeauty.com
Please do not send a return to the address shown on the shipping package unless our support team has confirmed that it is the correct authorized return location.