Shipping policy
Shipping Policy
Thank you for shopping with BaliAga. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During major promotions, holidays, product launches, or periods of unusually high demand, processing may require additional time. If we expect a significant delay, we will contact you using the email address provided with your order.
U.S. Shipping
BaliAga currently ships to eligible addresses within the United States.
Estimated delivery is generally:
3–5 business days after the order has shipped
The total estimated time from order placement to delivery is generally:
4–7 business days
Delivery estimates are not guaranteed and may vary depending on:
- The shipping destination
- Carrier service disruptions
- Severe weather
- Holidays and peak shipping periods
- Incorrect or incomplete delivery information
- Remote or limited-service locations
Orders shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or remote areas may require additional delivery time where service is available.
Shipping Rates
We offer:
Free standard U.S. shipping on eligible orders of $40 or more.
The $40 minimum is calculated after discounts and before taxes and shipping charges.
For orders below $40, available shipping rates will be calculated and displayed at checkout before payment is completed.
Promotional free-shipping offers may be subject to additional terms displayed during the promotion.
Order Confirmation
After your order is placed, you will receive an order-confirmation email.
Please review the following information carefully:
- Customer name
- Shipping address
- Products ordered
- Quantity
- Email address
- Telephone number
Contact us as soon as possible if any information is incorrect.
Address Changes
To request an address change, contact us immediately at:
We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.
BaliAga cannot redirect a package after the carrier has accepted it unless the carrier provides that service.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply if an order must be reshipped because of an incorrect, incomplete, or undeliverable address.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping-confirmation email containing your tracking information, when tracking is available.
Tracking information may not appear immediately after the label is created. Please allow the carrier time to scan and update the package.
You can also use the order-tracking page on our website when available.
Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
When this happens:
- You may receive more than one tracking number.
- Packages may arrive on different dates.
- You will not be charged additional shipping fees solely because we divided the order into multiple shipments.
Delivery Delays
Delivery dates shown on our website, at checkout, in emails, or in tracking information are estimates and not guaranteed arrival dates.
Once an order has been transferred to the carrier, delivery may be affected by circumstances outside BaliAga’s direct control.
If we are unable to ship your order within the time originally stated, we will contact you with an updated shipping estimate and provide the option to either:
- Accept the revised shipping timeline, or
- Cancel the unshipped order for a full refund
We will not substitute a different product without your permission.
Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it, please:
- Check around the delivery location, including porches, side doors, garages, mailrooms, parcel lockers, and reception areas.
- Ask household members, neighbors, building staff, or property management whether they accepted the package.
- Confirm that the shipping address on your order is correct.
- Contact the shipping carrier using the tracking number.
- Contact BaliAga at support@baliagabeauty.com if the package still cannot be located.
We may ask you to provide information needed for a carrier investigation. Available resolutions will depend on the results of the investigation, the circumstances of the delivery, and applicable law.
Lost Packages
If tracking has not updated for an extended period or the package appears to be lost in transit, contact us at:
Please include:
- Your order number
- Your full name
- Your delivery address
- Your tracking number
We will review the shipment and, where appropriate, open an investigation with the carrier.
Please note that carrier investigations may require additional processing time.
Damaged Packages or Missing Items
Please inspect your order after delivery.
Contact us as soon as possible if:
- The package arrived damaged
- A product leaked during shipping
- An item is missing
- You received the wrong product
- The package or product seal appears damaged
Email support@baliagabeauty.com and include:
- Your order number
- A description of the issue
- Clear photographs of the package
- Clear photographs of the shipping label
- Clear photographs or video of the damaged or incorrect product
Do not discard the product or packaging until our support team has reviewed your request.
Approved claims may be resolved with a replacement, refund, or other appropriate solution in accordance with our Return and Refund Policy.
Returned-to-Sender Packages
An order may be returned to us because of:
- An incorrect or incomplete address
- An unavailable recipient
- An unclaimed package
- Refusal of delivery
- Carrier access restrictions
If an order is returned to us, we will contact you after the package has been received and reviewed.
Additional shipping charges may apply if you request reshipment due to an incorrect address, refusal, or failure to collect the package.
Original shipping fees and expedited-delivery fees are generally non-refundable unless the return resulted from an error by BaliAga or as otherwise required by law.
Order Cancellations
We begin processing orders shortly after they are placed.
To request a cancellation, email:
Please include your order number.
We cannot guarantee cancellation after fulfillment has started. Once an order has shipped, it must be handled according to our Return and Refund Policy.
Refused Deliveries
Refusing delivery does not automatically qualify an order for a full refund.
Packages refused without prior authorization may be treated as returned-to-sender shipments. Any eligible refund will be evaluated after the package has been received and inspected.
Applicable shipping, handling, return, or carrier charges may be deducted where permitted by law.
International Shipping
BaliAga currently focuses on shipping within the United States.
If international shipping becomes available, the countries, shipping methods, estimated delivery times, and applicable charges will be displayed at checkout.
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included unless expressly stated at checkout.
Contact Us
For shipping, tracking, or delivery questions, contact:
BaliAga Customer Support
Email: support@baliagabeauty.com
Please include your order number when contacting us so that we can assist you more efficiently